Privacy Policy

Last Updated: October 2026

Introduction

Moss-echo is committed to protecting the privacy of individuals who use our services. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Information We Collect

We may collect the following types of personal information:

• Contact details including name, email address, postal address, and telephone numbers
• Employment history, qualifications, skills, and career objectives
• Resume and curriculum vitae documents
• Professional references and referee contact details
• Information provided through forms submitted on our website
• Communication records including emails and correspondence
• Technical data such as IP addresses, browser type, and website usage patterns

How We Collect Information

Personal information is collected through various means including:

• Direct submission through our website contact forms
• Registration for our recruitment services
• Email correspondence with our consultants
• In-person meetings and consultations
• Third-party sources such as job boards or professional networks where you have consented to share information

Purpose of Collection

We collect and use personal information to:

• Provide recruitment and employment services
• Match candidates with suitable job opportunities
• Communicate with you regarding potential positions
• Process applications and enquiries
• Verify qualifications and conduct reference checks
• Comply with legal obligations
• Improve our services and website functionality

Disclosure of Information

We may disclose personal information to:

• Prospective employers for whom we are providing recruitment services
• Referees nominated by candidates
• Background checking services where authorised
• Service providers who assist with our operations
• Government bodies or regulators as required by law

We do not sell personal information to third parties for marketing purposes.

Data Security

We implement reasonable security measures to protect personal information from unauthorised access, modification, disclosure, or destruction. These measures include secure servers, encrypted communications, and restricted access to personal data.

Access and Correction

You have the right to request access to personal information we hold about you and to request corrections if you believe the information is inaccurate, incomplete, or out of date. To make such a request, please contact us using the details provided below.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Candidate records are typically retained for a period of seven years following the last interaction, after which they are securely deleted.

Overseas Disclosure

In some circumstances, we may disclose personal information to recipients located overseas, particularly where clients have international operations. Before any such disclosure, we take reasonable steps to ensure the overseas recipient complies with Australian privacy requirements.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised date.

Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:

Privacy Officer
Moss-echo
Level 14, 201 Elizabeth Street
Sydney NSW 2000
Australia
Email: [email protected]

Complaints

If you believe we have breached the Australian Privacy Principles or are otherwise dissatisfied with how we have handled your personal information, please contact us. If your complaint is not resolved to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner.